SHIPPING POLICY

1. SHIPPING ZONES AND AVAILABILITY

2. PROCESSING TIME

Order Processing:

• Standard processing: 1-3 business days
• Custom herbal blends: 3-5 business days
• Subscription orders: Processed automatically 24-48 hours before shipping date

Processing Delays:

• Inventory verification: Quality checks before shipping
• Weather conditions: Extreme temperatures may delay processing
• Holidays: Processing may be extended during holiday periods

Cut-off Times:

• Orders placed before 2 PM EST: Same-day processing (Monday-Friday)
• Weekend orders: Processed next business day
• Holiday orders: Processed next business day

3. SHIPPING OPTIONS AND TIMEFRAMES

4. SPECIAL HANDLING FOR HERBAL PRODUCTS

Temperature Control:

• Standard shipping: Insulated packaging when necessary
• Summer months: Additional temperature protection
• Extreme weather: Shipments may be delayed for product integrity

Packaging Standards:

• Moisture protection: Sealed containers and desiccants
• Light protection: UV-resistant packaging when required
• Tamper-evident seals: All products sealed for safety
• Discrete packaging: No external health product labeling

Quality Assurance:

• Expiration date verification: Minimum 6 months remaining
• Batch testing: All products tested before shipping
• Storage conditions: Climate-controlled warehouse

5. DELIVERY REQUIREMENTS

Address Requirements:

• Complete address: Street address with apartment/suite numbers clearly specified
• Contact information: Phone number required for delivery
• Business addresses: Delivery during business hours only

Delivery Confirmation:

• Signature required: For orders over $150
• Photo confirmation: Standard for contactless delivery
• Safe location: Driver discretion for package security

Delivery Attempts:

• Standard shipping: Up to 3 delivery attempts
• Expedited/Express: Up to 2 delivery attempts
• Failed delivery: Package returned to sender after final attempt

6. SHIPPING COSTS

Expedited Shipping:

• 2-3 Day: FREE (regardless of order value)
• 1-2 Day: FREE (regardless of order value)

Additional Fees:

• Remote locations: Additional $5-15 fee may apply
• Re-delivery: $5 fee for customer-requested re-delivery
• Address correction: $10 fee for incorrect addresses

Subscription Shipping:

• Free shipping on all subscription orders
• Expedited options available for additional fee
• Shipping preferences can be set in account settings

7. SHIPPING LIABILITY AND RESPONSIBILITY

Our Responsibility:

• Proper packaging: Secure, appropriate packaging for herbal products
• Accurate labeling: Correct address and shipping labels
• Timely handoff: Transfer to USPS within stated processing time
• Insurance: Insure packages over $150 value
• Tracking provision: Provide tracking information when available

USPS Responsibility:

• Safe delivery: Delivery without damage or loss
• Timely delivery: Delivery within estimated timeframes
• Proper handling: Appropriate care during transit
• Delivery confirmation: Proof of delivery or delivery attempts
• Investigation: Resolution of lost, damaged, or delayed packages

Customer Responsibility:

• Accurate address: Provide complete and correct shipping address
• Availability: Be available to receive packages or arrange alternative delivery
• Package inspection: Inspect packages upon delivery and report issues promptly
• Secure location: Ensure delivery location is secure (we are not responsible for stolen packages after successful delivery)

Limitation of Liability:

• Maximum liability: Our liability limited to product cost, not shipping costs
• USPS issues: We are not responsible for USPS errors, delays, or damage
• Successful delivery: Once USPS confirms delivery, our responsibility ends
• Theft after delivery: Not responsible for packages stolen after successful delivery
• Weather delays: Natural weather conditions are beyond our control

8. INTERNATIONAL SHIPPING

Current Status:

• International shipping is currently not available.

Future Availability:

• Planned expansion: Canada and select countries
• Regulatory approval: Working on import/export requirements
• Timeline: Updates will be posted on website

International Customer Options:

• Package forwarding services: Use at your own risk
• Travel purchases: Orders can be shipped to US addresses for pickup

9. TRACKING AND NOTIFICATIONS

Tracking Information:

• Tracking number: Provided within 24 hours of shipment
• Email notifications: Shipping confirmation with tracking link
• SMS updates: Available upon request
• Delivery confirmation: Automatic notification when delivered

Tracking Support:

• Carrier websites: Direct tracking through USPS, UPS, FedEx
• Customer service: We can track packages for you
• Delivery issues: Contact us immediately for resolution

10. SHIPPING ISSUES AND RESOLUTION

USPS Insurance Claims:

• Automatic filing: We file insurance claims for lost or damaged packages over $150
• Customer cooperation: Customer may need to provide additional information for claims
• Processing time: USPS insurance claims take 5-15 business days
• Claim approval: Replacement only provided after USPS approves insurance claim
• Claim denial: If USPS denies claim, no replacement or refund available

Package Theft:

• After delivery: Once USPS marks package as "delivered," theft is not our responsibility
• Police reports: Customer should file police report for stolen packages
• Delivery options: Consider USPS Hold for Pickup or requiring signature for valuable orders
• Not covered: Package theft after successful delivery is not covered by insurance

Damaged Packages:

• Inspect upon delivery: Check package condition before accepting delivery
• Document damage: Take photos of package and contents immediately
• Report within 24 hours: Contact both us and file USPS damage claim
• USPS responsibility: Shipping damage is USPS liability
• Our role: We'll assist with USPS damage claim filing
• Resolution: Replacement provided only after USPS approves damage claim

Delayed Delivery:

• Weather delays: Neither USPS nor we are responsible for weather-related delays
• USPS service issues: Carrier delays are beyond our control
• Tracking updates: We'll monitor and provide available information
• No compensation: Delays do not qualify for refunds or compensation
• Alternative: Consider expedited shipping for time-sensitive needs

Wrong Address Delivery:

• Customer error: Customer responsible for providing correct address
• Reshipment costs: Customer pays full shipping cost for address corrections
• USPS delivery to wrong address: File claim with USPS if delivered to incorrect address due to postal error
• Address verification: We verify address format but customer responsible for accuracy
• No refunds: Incorrect customer addresses do not qualify for refunds

11. SPECIAL DELIVERY INSTRUCTIONS

Available Options:

• Delivery window: Specific time preferences (limited availability)
• Safe location: Specify secure delivery location
• Neighbor delivery: Authorize delivery to specific neighbor
• Hold for pickup: Available at carrier facilities

Not Available:

• Refrigeration required: We cannot ship temperature-sensitive items requiring refrigeration
• Hazardous materials: Herbal supplements are not classified as hazardous
• Adult signature: Standard signature confirmation available

12. SEASONAL CONSIDERATIONS

Summer Shipping (June - September):

• Temperature protection: Enhanced insulation and cooling packs
• Delivery timing: Avoid weekend delivery when possible
• Processing delays: May extend processing time for quality protection

Winter Shipping (December - February):

• Freeze protection: Appropriate packaging for cold temperatures
• Holiday delays: Extended processing and delivery times
• Weather delays: Severe weather may impact delivery schedules

Year-Round Monitoring:

• Weather tracking: Active monitoring of delivery routes
• Proactive delays: We may delay shipments to protect product quality
• Customer notification: Advanced notice of weather-related delays

13. SUBSCRIPTION SHIPPING

Automatic Shipping:

• Monthly subscriptions: Shipped same date each month
• Quarterly subscriptions: Shipped every 3 months
• Shipping date changes: Can be modified in account settings

Subscription Management:

• Skip shipments: Available through account portal
• Address changes: Update anytime before processing
• Delivery preferences: Set specific delivery instructions

Subscription Benefits:

• Free shipping: All subscription orders ship free
• Priority processing: Subscriptions processed first
• Consistent delivery: Same carrier and timing each shipment

14. CONTACT INFORMATION

Shipping Questions and Issues:

Emergency Shipping Issues:

• Lost packages: Immediate investigation
• Damaged products: Priority replacement
• Delivery problems: Same-day response during business hours

15. POLICY UPDATES

Changes to Shipping Policy:

• Rate changes: 30-day advance notice
• Service changes: Email notification to customers
• Carrier changes: May occur without notice but quality maintained